The Policy for Policy Sake: Customer Service
I noted in a notebook during a HubSpot webinar1 that 2011 would be the “Year of Brand Engagement”- an exciting phrase for an...
Read MoreGood Customer Service is Great Marketing
The first time I opened my front door during one of these legendary winter storms, I expected to find the Boston Globe under a pile of...
Read MoreThe Silver Bullet of Marketing Success: Consistency
A restaurant wanting to be known for fine dining and romantic dinners – should not promote “Clown Night” with balloon...
Read MoreGillis Marketing – Very Open for Business
Only 1 day left. After 10 years at my DJ (Day Job) – there is only 1 day left. As a W2 employee. What happens next: on Monday,...
Read MoreSmall Businesses: 5 Best Practices When Working With a Marketing Consultant
I am a sap for the person that takes a risk. I get charged when someone makes a bold move, like moving across the country to be close to...
Read MoreAppreciating Duh Moments
Oprah uses the “A-Ha Moments” to describe life moments of clarity – the light bulb goes off. A person’s A-Ha Moments could...
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